Frequently Asked Questions

Find Answers to Your Questions

  • Can I support Air-Conditioning on my UPS?
    Air-Conditioning can be considered as a “dirty” load due to continual switching causing voltage and current spikes and surges. The UPS module can cater for a certain level of overload for a small duration, however the duration and level of current surges typically associated with A/C units is far greater than the UPS’ capability. Therefore it is advised not to support the AC on a UPS and supply this element with a generator only if possible. If there is no option but to support the AC using a UPS, it is normal to oversize the inverter by 4-5 times to ensure that the unit will cater for this more demanding load and eliminate any risk to the critical load. Another sensible approach to reduce any risk is toeth critical load is to have a seperate dedicated UPS for the A/C requirement.
  • How can I remotely monitor my UPS system?
    There are two ways in which you can monitor your UPS remotely. One option is to install a wall mounted Remote Panel (MultiPanel) that connects to the UPS to a serial port on the UPS and offers the advantage of full digital metering (available for all UPS models - 400 m cable max and required 230 Vac UPS backed mains supply). The panel incorporate a multi function audible alarm with mute facilities and lamp test.
    The alternative option is to utilise the computer network with our NetMAN network adaptors to provide full UPS status and measurement values via a web-browser with facilities to send alarms using email, SMS messaging, SNMP traps or directly to an existing BMS system. This device can also offer temperature monitoring and unattended server shutdown when combined with optional modules.
  • How Do I Size A UPS Correctly?
    There are several factors that influence sizing a UPS system, including the combined load of all the equipment the UPS will protect, scope for further system expansion, battery runtime and redundancy.
    As well as choosing the right UPS topology, correctly sizing an uninterruptible power supply is crucial – undersizing inevitably causes immediate problems, while initial oversizing will waste energy, money and valuable floor space.
    The easiest way to ensure a correctly sized UPS system is to get prospective suppliers to undertake a full site survey where they can accurately assess your requirements. However, it is possible to broadly size a UPS yourself by following a step-by-step process.


    Critical or Non-Critical Loads This starts with listing and reviewing all the equipment that will need to be protected by the UPS. Establish whether an item of equipment is critical – and therefore will need the emergency backup provided by the UPS – or non-critical, which can be allowed to fail when the mains power supply does so. (Learn more about the difference between critical and non-critical loads).



    Power Range The next step is to calculate the total power range for the combined critical load that needs protecting. It’s important to base this on use during peak working hours, rather than on quieter times such as an office network during the night.
    Equipment labels and supporting technical data will provide information such as the supply voltage, frequency, number of phases, load current, power factor and power consumption.
    The power consumption of electrical equipment is stated in either Watts (W) or Volt-Amperes (VA). Because UPS systems are rated by VA or kVA ratings, this may require a conversion from W to VA, which can be calculated by dividing the power consumption (W) by the power factor.
    Add up all the VA, then multiply this by a figure such as 1.2 or 1.25, which factors in future growth and system expansion. That figure is the maximum size in VA or kVA that your UPS should be.
    Note that a UPS should never be sized to run at 100% load capacity, as this isn’t recommended for safe, stable and reliable performance. Potentially Problematic Loads Certain equipment (i.e. laser printers, blade servers, air conditioners, certain lighting systems, motors and compressors) have an inrush of current during start-up or draw higher currents in normal operation, which can cause the UPS to overload. This can lead to intermittent alarms or potentially send the UPS into bypass mode.
    For these types of load, good practice suggests two options: either remove them from the power protection system (if the equipment can safely power down on mains failure) or oversize the UPS by a factor of at least three.

    Battery Runtime This is the amount of time you want the UPS to keep equipment operating in the event of a power failure. How to size a UPS battery depends on the nature of the equipment. In some circumstances, runtime only needs to be for a few minutes as a bridge to let the standby generators kick-in and take over.
  • What Does An Automatic Voltage Stabiliser Do?
    Also known as an Automatic Voltage Regulator (AVR) or Voltage Regulator (VR), an Automatic Voltage Stabiliser (AVS) stabilises the mains power supply voltage to a load.
    It is a feature of Line Interactive uninterruptible power supplies and provides protection from power problems such as sags, brownouts and surges.
    Automatic Voltage Stabilisers have a wide input voltage window (+20/-40%). If the input supply voltage is too low, the AVS uses a transformer to boost (step-up) the output voltage. On the other hand, if the input supply voltage is too high, the AVS reduces the voltage to a safe operating range (this process is known as buck or step-down).
  • What does Autonomy mean?
    The battery duration at a specified load level is referred to as the battery “autonomy”. A UPS battery can be sized to support loads from a few minutes up to several hours, however the cost of a large battery at a high load level can sometimes mean that a Diesel Generator should be considered. Increasing the ‘autonomy’ is achieved by adding extra battery strings connected in parallel, however it is important that the charging capability of the UPS system is considered.
  • What is a 10 years battery?
    10 years is the generic term given to high integrity batteries that fully comply with IEC60896-2 in terms of construction, performance and design life. Usually costing slightly more than standard sealed lead acid products, they offer 10-12 year design life, threaded copper insert terminals, flame retardent case material (UL94-VO) and are generally selected for premium installations such as Hospitals and Telecommunications.
  • What is a Temperature Compensated Charger?
    Variations in ambient temperature presents the greatest threat to battery installations. Special circuitry can be incorporated in the UPS to compenstate for any variations in the ambient temperature making the recharge voltage temperature dependant - the higher the temeperature - the lower the recharge voltage. This feature ensures optimum battery performance and helps to prolong their life.